Refund policy

Thank you for shopping with us. We strive to ensure that every customer is satisfied with their purchase, and we understand that situations may arise where a return or refund is necessary. This Return and Refund Policy outlines the conditions, procedures, and timelines for requesting and processing returns and refunds. By placing an order with us, you acknowledge and agree to the terms described below.

If you wish to request a return or refund, you must contact our support team at cart@pulzest.com before sending back any products. In your message, please include your order number, the name used for the purchase, clear photos if applicable, and a detailed explanation of the issue. Our customer service team will provide instructions on how to proceed and confirm whether your item is eligible for return. Unauthorized returns or shipments sent without prior approval may be refused or may not qualify for a refund.

To qualify for a return, the item must remain in its original condition. This means the product must be unused, unwashed, and free from any signs of wear or damage. All original packaging, accessories, manuals, and tags must be included. Items showing signs of use, modification, accidental damage, or improper handling may not be eligible for a refund. We reserve the right to assess the condition of any returned item and determine whether it meets our return requirements.

The return request must be submitted within the designated return window, which begins on the date you receive the item. Once the return request is approved, the item must be shipped back within the timeframe provided by our support team. Returns shipped after the deadline may not be accepted. Customers are responsible for the cost of return shipping unless the item is defective or the return is due to our error. For your protection, we recommend using a trackable shipping method, as we cannot be held responsible for lost or undelivered return packages.

After the returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, the refund will be issued to your original method of payment. Refund processing times may vary depending on your payment provider and bank, but we will process approved refunds as promptly as possible. Shipping fees, customs duties, and taxes paid at the time of purchase are non-refundable except in cases where the return results from our error or a defective product. Please note that we do not offer refunds for delays caused by customs, courier issues, or circumstances beyond our control.

Certain products may be exempt from returns or refunds. This includes items that are designated as final sale, customized or personalized products, perishable goods, and digital products. Additionally, items purchased through promotions or discounted events may have modified or restricted return eligibility. These conditions will be clearly stated on the product page whenever applicable.

If you receive an incorrect, defective, or damaged item, please notify us at cart@pulzest.com within the specified timeframe after delivery. To help resolve the issue quickly, please provide photos of the product, packaging, and any visible damage. Once verified, we will offer a replacement, exchange, or refund depending on product availability and your preference. In cases where the defect or error is confirmed to be our responsibility, we will cover return shipping costs or provide an alternative solution.

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will take effect immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates. If you have any questions or need clarification about our return and refund procedures, please contact us at cart@pulzest.com, and our team will be glad to assist you.